Refund policy
Davids Timber Ltd is committed to supplying high-quality timber products. We understand, however, that there may be occasions when goods need to be returned. All returns are governed by the following Terms and Conditions:
1. Customer Satisfaction
Should you encounter any issues with your purchase, we kindly ask that you contact us directly before leaving feedback. We value your custom and welcome the opportunity to resolve any concerns professionally and efficiently.
Should you encounter any issues with your purchase, we kindly ask that you contact us directly before leaving feedback. We value your custom and welcome the opportunity to resolve any concerns professionally and efficiently.
2. Incorrect Orders
If the goods delivered do not match your order specifications, please notify us within 14 days to arrange a return. You will be offered the choice of a replacement (subject to availability) or a full refund via your original payment method. In such instances, Davids Timber Ltd accepts full responsibility for our shipping costs.
If the goods delivered do not match your order specifications, please notify us within 14 days to arrange a return. You will be offered the choice of a replacement (subject to availability) or a full refund via your original payment method. In such instances, Davids Timber Ltd accepts full responsibility for our shipping costs.
3. Bespoke & Cut-to-Size Products
Please be advised that products cut to specific dimensions or otherwise customised are classified as bespoke. Consequently, these items are non-returnable and non-refundable once production or cutting has commenced, in accordance with UK consumer law regarding personalised goods.
Please be advised that products cut to specific dimensions or otherwise customised are classified as bespoke. Consequently, these items are non-returnable and non-refundable once production or cutting has commenced, in accordance with UK consumer law regarding personalised goods.
4. Natural Characteristics of Timber
Timber is a natural, organic material. It is a fundamental characteristic of freshly sawn wood to undergo minor movement, warping, and surface checking (splitting) as it seasons and acclimatises to its environment. These occurrences are natural drying processes and do not constitute manufacturing defects, nor do they provide grounds for a refund, credit, or replacement.
Timber is a natural, organic material. It is a fundamental characteristic of freshly sawn wood to undergo minor movement, warping, and surface checking (splitting) as it seasons and acclimatises to its environment. These occurrences are natural drying processes and do not constitute manufacturing defects, nor do they provide grounds for a refund, credit, or replacement.
5. Condition of Returns
To be eligible for a return or refund, goods must remain in their original delivered state. Any timber that has been cut, treated, installed, or otherwise used prior to a return request will be deemed accepted by the customer and will no longer be eligible for cancellation or refund.
To be eligible for a return or refund, goods must remain in their original delivered state. Any timber that has been cut, treated, installed, or otherwise used prior to a return request will be deemed accepted by the customer and will no longer be eligible for cancellation or refund.